Nice relaxed waiting area. Massage therapist did not listen to and cater to needs, considering it was an hour and a half massage. Pressure was good. Massage bed for heat only worked for one of us. The private steam rooms were a nice touch. Front desk ladies were a bit confrontational- one in particular. The attendant assisting with the steam room had the best customer service. More towels needed in the steam rooms. Over all I would suggest a higher level of customer service is needed. It was an ok experience.
Mikayla is the best massage therapist I've ever had! She is incredible and I highly recommend her!
My wife and I enjoy every visit so much. Thank you
(The owner reached out to me within an hour of this review and I could not have asked for a more professional response - I would recommend this spa quicker then if I had never made the call in the first place.) The services was nice, afterwards the assistant manager was not responsive to the mistake that was made. Here is the story; My friend and I booked in for two Spa manicures, the ladies who took care of us were wonderful! We paid extra to get Gel polish. The day after (today) My nail polish started to fall off. Not peel in bits.. I was loosing whole nails. Woke up with one gone, then lost another while doing laundry. Soon I was missing a pinkey. I called and explained what was happening - she said she would put a free service on my account. That was indeed the typical correction I expected. I explained to her that I don't live in Red Deer and the only reason we got it done there was because it is located between my friend and I. I am moving to Hinton, Alberta so we wanted to do something together. (My friend was the one who bought the gift card for us) I explained my situation to the Assistant Manager, Heather. And requested that the free service be given to my friend because I was not going to be able to use it and my friend lives in Lacombe and is in Red Deer often.She told me she couldn't give it to my friend because her nails were fine. So I explained again that I wasn't going to be able to use it. She repeated that the service had to go on my account and my friend could not use it. I was surprised by the repetition of her answer even though she knew I wasn't going to be able to use it. I didn't understand the reasoning behind the fact that I could not gift this service to my friend. (WHO PAID FOR ALL OF IT IN THE FIRST PLACE) Finally I asked if she was the manager, she informed me that she was in fact the assistant manager - she then proceeded to tell me that she would look into it and call me back tomorrow. Conclusion; Customer service is not top priority after you have gotten a service and it wasn't completely satisfactory. I have attached screenshots of the conversation between my friend and I - I send her pictures of my missing nails in WhatsApp before I even decided to call. I own a marketing agency - and one thing I cannot stand is poor customer service AFTER payment has been received.
Courtney cut and dyed my hair and I absolutely loved the service she provided me. I am in love with my new look! Highly recommend this place. Has a very comforting atmosphere as well.
Totally Refreshed Steam, Spa and Salon is a Canadian Beauty Salon based in Red Deer, Alberta. Totally Refreshed Steam, Spa and Salon is located at 2119 50 Ave #2, Red Deer, AB T4R 1Z4, Canada.
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